I recently had a PC which had Sage Payroll installed but then removed. A new copy had been downloaded and whenever it was ran it tried to update instead of install.
It seems that the payroll installer seems to think that its still present, so instead of starting the installer it starts the update and eventually crashes out.
to sort this, you need to remove a few left over files/folders from when the software was uninstalled.
Firstly, go to the program files and program files (x86) folders on your main drive (if present) and look for the sage payroll folder - if you find it, remove it.
Secondly, do the same in your program data folder - find and remove the sage payroll folder (not accounts!)
It seems that the payroll installer seems to think that its still present, so instead of starting the installer it starts the update and eventually crashes out.
to sort this, you need to remove a few left over files/folders from when the software was uninstalled.
Firstly, go to the program files and program files (x86) folders on your main drive (if present) and look for the sage payroll folder - if you find it, remove it.
Secondly, do the same in your program data folder - find and remove the sage payroll folder (not accounts!)
Finally, look in c:\windows\ for a payroll.ini file - also remove ths
And that's it, the installer will now run instead of the updates.
And that's it, the installer will now run instead of the updates.
