Monday, 11 July 2016

Vipre Business Console not downloading updates - stuck on "work in progress" in the console

Just a quick one - it looks like there's been a bad update sent out recently by Vipre as nearly all of my business consoles have been stuck with the "work in progress" message when trying to download updates.

Clients are reporting that they are up to date, but the definitions are around a week old at this point.

To clear your bad updates out, do the following:

1: Stop the "Vipre Business Site Service"
2: Go to program data/vipre business/
3: Rename (or delete) the threatdb and threatdbfull folders (i put a .old at the end of them)
4: Restart the "Vipre Business Site Service"
5: Re-open the console

You should find the updates are again showing "work in progress" but this time.. work really IS in progress

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